Guide — the record
Ask a carrier how a claim was decided and the answer is never a person — it's a paper trail: what the vet wrote, on what date, about which side, treated how. Most owners meet this trail for the first time inside a denial letter. The evidence log is the same trail, kept by you, in advance.
Three moments: a switch (the dates feed the checker and the written-confirmation request), a claim (the file answers the adjuster's first questions before they're asked), and a denial (the appeal is a records argument; the side with the dated record usually has the better of it). The Playbook includes the log as a fillable structure with the fields above and the counting rules printed on it.
Run your own pet's dates. The free Switch-Check takes your pet's conditions and their last symptom/treatment dates — and returns the per-carrier verdicts, the re-open dates, your earliest safe switch date, and the stay-or-switch math. Run the Switch-Check →
One payment, yours to keep. We are not insurance agents. We sell no policies and take no commissions. See everything inside the Playbook →